How It Works

From documents to intelligent conversations with seamless human escalation. Read more about how it works in our technical guide.

STEP 1

Upload Your Knowledge Base

Simply drag and drop your documents—FAQs, product manuals, policies, or any text-based content. Veritas supports PDF, Word, and plain text files.

  • No technical knowledge required
  • Automatic text extraction and chunking
  • Secure, encrypted storage
STEP 2

AI Training & Customization

Our AI analyzes your documents, creates semantic embeddings, and learns the context. Customize tone, personality, and response guidelines to match your brand.

  • Advanced RAG (Retrieval-Augmented Generation)
  • Brand voice customization
  • Multi-language support
STEP 3

Deploy Everywhere

Launch your AI agent across WhatsApp, your website, Slack, or any platform your customers use. One agent, infinite touchpoints.

  • One-click WhatsApp Business integration
  • Embeddable web widget
  • Real-time analytics dashboard
STEP 4

Seamless Human Escalation with End-to-End Encryption

When complex issues arise, customers can seamlessly escalate to your human support team. All conversations are protected with military-grade end-to-end encryption using RSA-OAEP 2048-bit keys, ensuring complete privacy and security.

  • End-to-End Encryption: RSA-OAEP 2048-bit asymmetric encryption ensures only the customer and agent can read messages
  • Zero-Knowledge Architecture: Veritas servers cannot decrypt messages—only the intended recipients can
  • One-Click Escalation: Customers can request human support directly from any chatbot conversation
  • Real-Time Operator Dashboard: Support agents can take over conversations instantly with full context
  • Email Notifications: Instant alerts when customers need human assistance

🔒 Security Technology: Messages are encrypted using RSA-OAEP (Rivest-Shamir-Adleman Optimal Asymmetric Encryption Padding) with 2048-bit keys and SHA-256 hashing. This is the same encryption standard used by banks and government agencies. Each conversation generates unique key pairs, ensuring maximum security.

End-to-End Encrypted
RSA-OAEP 2048-bit encryption
SHA-256 hashing algorithm
Zero-knowledge architecture
Bank-level security standards

Ready to Get Started?

Launch your AI customer support in minutes, not months.