Privacy Policy

We collect information you provide directly to us, such as when you create an account, upload documents, or contact us for support.

• Account information (name, email, company details)
• Documents and content you upload to our platform
• Usage data and analytics
• Communication records with our support team

We use the information we collect to:

• Provide and improve our AI-powered customer service platform
• Process your documents and generate AI responses
• Send you technical notices and support communications
• Analyze usage patterns to enhance our services

We implement industry-standard security measures to protect your data:

• End-to-end encryption for all escalation conversations (RSA-OAEP 2048-bit)
• Encrypted storage with isolated customer data stores
• Regular security audits and compliance monitoring
• Access controls and authentication protocols

Secure Escalation Messaging:

When customers escalate to human support, all messages are protected with end-to-end encryption using RSA-OAEP (Rivest-Shamir-Adleman Optimal Asymmetric Encryption Padding) with 2048-bit keys and SHA-256 hashing—the same encryption standard used by banks and government agencies. Veritas servers cannot decrypt these messages; only the customer and your support agent can read them. This zero-knowledge architecture ensures complete privacy for sensitive customer conversations.

Under GDPR and other privacy laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (right to be forgotten)
• Export your data in a portable format
• Object to processing of your data